eCommerce integration consultancy for growing SMEs
eCommerce integration consultancy for growing SMEs
Connecting your
systems. Properly.
Connecting your
systems. Properly.
We design, build and support integrations that keep orders, stock and customer data flowing reliably between your systems.
We design, build and support integrations that keep orders, stock and customer data flowing reliably between your systems.
SERVICES
Connect the platforms that run your business.
Connect the platforms that run your business.
We build integrations that are clean, scalable, and built to last — with deep specialisation in Patchworks and over a decade of experience across the commerce ecosystem.
We connect the platforms that power modern commerce: ERP and finance systems including NetSuite and Microsoft Dynamics, ecommerce storefronts like Shopify, warehouse and 3PL solutions including Peoplevox, marketplaces such as Amazon, TikTok Shop, and Mirakl, and CRM and marketing tools including HubSpot and Klaviyo.
If your stack includes a legacy or bespoke system, we have the experience to map and connect it.
We build integrations that are clean, scalable, and built to last — with deep specialisation in Patchworks and over a decade of experience across the commerce ecosystem.
We connect the platforms that power modern commerce: ERP and finance systems including NetSuite and Microsoft Dynamics, ecommerce storefronts like Shopify, warehouse and 3PL solutions including Peoplevox, marketplaces such as Amazon, TikTok Shop, and Mirakl, and CRM and marketing tools including HubSpot and Klaviyo.
If your stack includes a legacy or bespoke system, we have the experience to map and connect it.
Integration Design & Build
Build and deploy integrations across your technology stack.
Integration Design & Build
Build and deploy integrations across your technology stack.
Integration Audit
A structured review of your current integration estate - Identify risks, bottlenecks and opportunities.
Integration Audit
A structured review of your current integration estate - Identify risks, bottlenecks and opportunities.
Integration Support
Monitoring, troubleshooting and optimisation.
Integration Support
Monitoring, troubleshooting and optimisation.
iPaaS Strategy
Select the right platform and architecture.
iPaaS Strategy
Select the right platform and architecture.
Legacy Migration
Move away from brittle point to point integrations.
Legacy Migration
Move away from brittle point to point integrations.
API Design & Governance
REST, SOAP, GraphQL, SFTP, EDI. Standards, documentation, and lifecycle management.
API Design & Governance
REST, SOAP, GraphQL, SFTP, EDI. Standards, documentation, and lifecycle management.
OUR PROCESS
Structured.
Not Rigid.
Structured.
Not Rigid.
A clear process from first conversation to live integration, with flexibility built in at every stage. No black box development. No surprises.
A clear process from first conversation to live integration, with flexibility built in at every stage. No black box development. No surprises.
01.
Discovery
We map your current landscape, systems, data flows, pain points, and priorities. Before anything is designed, everything is understood.
01.
Discovery
We map your current landscape, systems, data flows, pain points, and priorities. Before anything is designed, everything is understood.
01.
Discovery
We map your current landscape, systems, data flows, pain points, and priorities. Before anything is designed, everything is understood.
02.
Design & Build
We design the right integration pattern for your context, not a template. Iterative delivery with full visibility throughout.
02.
Design & Build
We design the right integration pattern for your context, not a template. Iterative delivery with full visibility throughout.
02.
Design & Build
We design the right integration pattern for your context, not a template. Iterative delivery with full visibility throughout.
03.
Launch & Handover
Full documentation, knowledge transfer, and a clean go-live. You own everything, code, credentials, and context.
03.
Launch & Handover
Full documentation, knowledge transfer, and a clean go-live. You own everything, code, credentials, and context.
03.
Launch & Handover
Full documentation, knowledge transfer, and a clean go-live. You own everything, code, credentials, and context.
PRICING
Competitive rates. No surprises.
We believe in transparent, straightforward commercial arrangements. Every project is scoped honestly and priced accordingly.
PRICING
Competitive rates. No surprises.
We believe in transparent, straightforward commercial arrangements. Every project is scoped honestly and priced accordingly.
PROJECT WORK
Scoped by complexity
Every project is quoted individually based on scope, systems involved, and estimated effort. You'll receive a clear, itemised proposal before anything begins.
PROJECT WORK
Scoped by complexity
Every project is quoted individually based on scope, systems involved, and estimated effort. You'll receive a clear, itemised proposal before anything begins.
DAY RATE
Available for consultancy & ad hoc work
For shorter engagements, audits, or advisory work, we operate on a transparent day rate. Get in touch to discuss.
DAY RATE
Available for consultancy & ad hoc work
For shorter engagements, audits, or advisory work, we operate on a transparent day rate. Get in touch to discuss.
RETAINERS
Fixed monthly, scoped upfront
Ongoing support and optimisation on a fixed monthly basis. Scope and SLA agreed before we start.
RETAINERS
Fixed monthly, scoped upfront
Ongoing support and optimisation on a fixed monthly basis. Scope and SLA agreed before we start.
We're straightforward about what things cost. If a project is outside our remit or not a good fit, we'll tell you early — not after a lengthy proposal process.
We're straightforward about what things cost. If a project is outside our remit or not a good fit, we'll tell you early — not after a lengthy proposal process.
EXPERINCE THAT MATTERS
Why Choose OneTwentyOne?
OneTwentyOne was founded by a former Patchworks consultant with over a decade of experience delivering ecommerce integrations.
We bring senior level integration expertise directly to your business, helping you connect ecommerce, ERP, warehouse and CRM platforms without unnecessary complexity.
EXPERIENCE THAT MATTERS
Why Choose OneTwentyOne?
OneTwentyOne was founded by a former Patchworks consultant with over a decade of experience delivering ecommerce integrations.
We bring senior level integration expertise directly to your business, helping you connect ecommerce, ERP, warehouse and CRM platforms without unnecessary complexity.
QUESTIONS
Common Questions.
Common Questions.
If your question isn't here, just ask — we'd rather have an honest conversation than leave you guessing.
If your question isn't here, just ask — we'd rather have an honest conversation than leave you guessing.
What is an iPaaS and do I need it?
iPaaS — Integration Platform as a Service — is a cloud-based middleware layer that connects your business systems so data flows between them automatically, without manual intervention. If your team is re-entering data between platforms, dealing with order sync errors, or finding that your ecommerce, ERP, and warehouse systems don't communicate reliably, iPaaS is likely the answer. We'll always tell you honestly whether it's the right solution for your situation, or whether a simpler approach will serve you better.
Do you work with a specific iPaaS platform?
We have deep expertise in Patchworks — one of the most capable and flexible iPaaS platforms available to commerce businesses — alongside working knowledge of Boomi, Workato, Make, and others. We're platform-agnostic by principle and will recommend the tool that fits your problem, not the one we're most invested in. If you already have a platform in place, we work with what you have.
How long does an integration typically take?
How long does an integration project typically take?
What happens after the integration goes live?
You receive full documentation and a proper handover — credentials, architecture notes, and context on every decision made during the build. You own everything. If you'd like ongoing support, we offer monitoring and retainer arrangements to keep things running smoothly. If you'd rather manage in-house, we hand over cleanly and remain available on an ad hoc basis if something comes up down the line.
We have an integration that isn't working — can you help?
Yes. Diagnosing and rescuing broken or underperforming integrations is a significant part of what we do. We'll start with a structured review of what's in place, identify the root cause, and give you an honest assessment of whether it's worth fixing or more efficient to rebuild. Either way, you'll have a clear recommendation before any work begins.
Do you work with smaller businesses as well as larger ones?
Yes. Integration challenges don't scale with company size — a small retailer with a broken Shopify-to-ERP sync has exactly the same problem as an enterprise managing fifty connected systems. We work across the full spectrum and scope and price work accordingly. If your platforms aren't talking to each other, we can help regardless of where you are in your growth.
What is an iPaaS and do I need it?
iPaaS — Integration Platform as a Service — is a cloud-based middleware layer that connects your business systems so data flows between them automatically, without manual intervention. If your team is re-entering data between platforms, dealing with order sync errors, or finding that your ecommerce, ERP, and warehouse systems don't communicate reliably, iPaaS is likely the answer. We'll always tell you honestly whether it's the right solution for your situation, or whether a simpler approach will serve you better.
Do you work with a specific iPaaS platform?
We have deep expertise in Patchworks — one of the most capable and flexible iPaaS platforms available to commerce businesses — alongside working knowledge of Boomi, Workato, Make, and others. We're platform-agnostic by principle and will recommend the tool that fits your problem, not the one we're most invested in. If you already have a platform in place, we work with what you have.
How long does an integration typically take?
How long does an integration project typically take?
What happens after the integration goes live?
You receive full documentation and a proper handover — credentials, architecture notes, and context on every decision made during the build. You own everything. If you'd like ongoing support, we offer monitoring and retainer arrangements to keep things running smoothly. If you'd rather manage in-house, we hand over cleanly and remain available on an ad hoc basis if something comes up down the line.
We have an integration that isn't working — can you help?
Yes. Diagnosing and rescuing broken or underperforming integrations is a significant part of what we do. We'll start with a structured review of what's in place, identify the root cause, and give you an honest assessment of whether it's worth fixing or more efficient to rebuild. Either way, you'll have a clear recommendation before any work begins.
Do you work with smaller businesses as well as larger ones?
Yes. Integration challenges don't scale with company size — a small retailer with a broken Shopify-to-ERP sync has exactly the same problem as an enterprise managing fifty connected systems. We work across the full spectrum and scope and price work accordingly. If your platforms aren't talking to each other, we can help regardless of where you are in your growth.
What is an iPaaS and do I need it?
iPaaS — Integration Platform as a Service — is a cloud-based middleware layer that connects your business systems so data flows between them automatically, without manual intervention. If your team is re-entering data between platforms, dealing with order sync errors, or finding that your ecommerce, ERP, and warehouse systems don't communicate reliably, iPaaS is likely the answer. We'll always tell you honestly whether it's the right solution for your situation, or whether a simpler approach will serve you better.
Do you work with a specific iPaaS platform?
We have deep expertise in Patchworks — one of the most capable and flexible iPaaS platforms available to commerce businesses — alongside working knowledge of Boomi, Workato, Make, and others. We're platform-agnostic by principle and will recommend the tool that fits your problem, not the one we're most invested in. If you already have a platform in place, we work with what you have.
How long does an integration typically take?
How long does an integration project typically take?
What happens after the integration goes live?
You receive full documentation and a proper handover — credentials, architecture notes, and context on every decision made during the build. You own everything. If you'd like ongoing support, we offer monitoring and retainer arrangements to keep things running smoothly. If you'd rather manage in-house, we hand over cleanly and remain available on an ad hoc basis if something comes up down the line.
We have an integration that isn't working — can you help?
Yes. Diagnosing and rescuing broken or underperforming integrations is a significant part of what we do. We'll start with a structured review of what's in place, identify the root cause, and give you an honest assessment of whether it's worth fixing or more efficient to rebuild. Either way, you'll have a clear recommendation before any work begins.
Do you work with smaller businesses as well as larger ones?
Yes. Integration challenges don't scale with company size — a small retailer with a broken Shopify-to-ERP sync has exactly the same problem as an enterprise managing fifty connected systems. We work across the full spectrum and scope and price work accordingly. If your platforms aren't talking to each other, we can help regardless of where you are in your growth.
Get in touch
Got an integration
problem? Let's talk.
No lengthy proposals. Just an honest conversation about what you're trying to solve and whether we can help.